Connect Your Employees to Suppliers and Customers,
and Your Business to the World.
For a small business like yours to communicate effectively with suppliers and customers
in today’s competitive business environment, you need ready access to information, updated in real time.
With the right solution, your business can collaborate more effectively and problem-solve like never before.
The Cisco Smart Business Communications System (SBCS) is an all-in-one networking and
communications solution that will enable you to do just that. And it includes the peace of mind that comes
with support from the worldwide leader in networking and communications.
Cisco SBCS delivers benefits such as:
Improved communication among employees, customers and suppliers Access the network and information from anywhere, anytime, any device Understand and respond to customer needs more quickly Quick adaptation to market changes Increased productivity Lower communications expenses Lower operational and maintenance costs A return on your technology investment as your business becomes more efficient and competitive A highly secure rich-media experience delivered across any work space
What is Unified Communications?
Cisco Unified Communications solutions bring together voice, messaging, video, and desktop applications designed to enable companies to adapt quickly to market
changes, increase productivity, improve their competitive advantage, and deliver a rich media experience across any workspace. By unifying your communications,
you can improve productivity and collaboration to gain a competitive edge.
 Unify Your Network. Unify Your Communications
The Cisco Smart Business Communications System (SBCS) is designed to “unify,” or bring together, your phones and computers so you can deliver the following
capabilities to your employees — wherever they are:
Communications: integrated voice, data, and video Messaging: voicemail, email, instant messaging Basic call centre capability Common user experience: desktop, phone, mobility Audio conferencing and video calling Integration with business applications such as Microsoft Office, customer relationship management, and third-party applications Presence: see others’ status and how to best reach them, via IP phone or a desktop client
When you deploy SBCS, your employees will have the same secure access to your network when they are away from the office that they have at their desks.
SBCS allows your employees to do what they do best, even better.
The Benefits of Voice and Data on a Single Network
The Cisco Smart Business Communications System combines voice and data on a single network, building a foundation for small businesses to improve operations and
productivity. SBCS supports all of this on the same end to end network:
call handling voicemail automated attendant wired and wireless phones integrated email fax video calling basic call centre capabilities network security remote access switching wireless remote tele-worker support integrated business productivity applications
Why Use Unified Communications?
“Work is no longer a place. Work is wherever you are.”
—Alan Sears, President, TBL Networks, Inc.
The Cisco Smart Business Communication System (SBCS) enabled a small networking firm to look like a world-class company and helped
that company fulfil its promise by making its staff easy to reach—in the office, at customer sites, at home, or on the move. When customers
or co-workers need to reach someone, they can dial a single number that rings a staff member’s office phone, cell phone, and home office phone.
Customers appreciate the simplicity, and the staff appreciates the time saved.
“Video changed the way we work with suppliers.”
—Claire Evans, amaZulu, Inc.
When you’re working with suppliers halfway around the world, selecting materials can be a real challenge. However, with Cisco Unified Video
Advantage—part of a complete SBCS solution—a phone call can become a video conference. Your people can use the online video capabilities
to compare samples, make decisions, and begin product shipments in a fraction of the time.
“My staff spent four hours a day making appointment-reminder calls. Now the system places the calls.”
—Dr. Sunita Jayakar, medical practice owner
For medical practices, one of the most powerful Cisco productivity tools is the automated appointment reminder system. Cisco can also provide
on-screen voicemail and separate mailboxes for patients, doctors, pharmacies, and insurance companies, increasing productivity by reducing the time
spent managing messages.
Peace of Mind from the Leader in Networking and Communications.
The Cisco Small Business Pro Service provides peace-of-mind coverage at an affordable price and helps you get the most value from Cisco Small Business
Pro products. The subscription-based service offers software upgrades and updates, extended access to the Cisco Small Business Support
Centre,
and next-business-day hardware replacement.
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